Citi - Mortgage Collector 3 (SAFE Act) - Bayamon, PR

The Collection Representative will contact delinquent accounts and perform appropriate collection and follow-up procedures on problem accounts under the direction of the Collection Manager or Collection Supervisor as delegated.

The representative will perform collection of accounts by using payment strategies to resolve the customer's delinquency. Extensions, loss mitigation leads, phone payments, Western Union, and mail payments are some of the options available. This position utilizes various systems such as Mortgage Serve, Speedpay Weblet and Access to perform the necessary operations.

The representative will maintain records, notes and routing on delinquent accounts. Maintenance may include notifying manager of insurance, legal, bankruptcy, fraud, repossession and dispute accounts.

The representative will educate customers on future payments or the consequences of delinquency and give proper disclosures when procedure dictates. When applicable, the representative will notify the Collection Supervisor or appropriate delegate of problem accounts with a recommended course of action. The representative will promote and maintain a professional work environment within the collection operation at all times and adhere to all local policies and regulatory standards.

The information listed within this description is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or qualifications required of an employee assigned to this position.

Start Date: 02/21/2012